2 Seater Grey Velvet Sofa | Ralph
ยฃ1,229.95 GBP
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Shipping & Delivery Guidelines
- All dimensions are measured manually and may vary by 1โ3 cm.
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2 Seater Grey Velvet Sofa | Ralph
ยฃ1,229.95 GBP
FREE Delivery over ยฃ100
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Shipping policy
Shipping & Delivery Information
At MOOAZAA, we work diligently to prepare and dispatch your order as quickly as possible. Once your item has shipped, you will receive an email with full tracking details. Delivery times vary depending on your location and the specific product ordered.
Standard shipping:
takes between 7-15 days, and delivery times vary depending on the product type and country of origin. If you do not receive your products within this timeframe, please contact us (Mooazaa) via email at Sales@mooazaa.co.uk, providing your order number.
Made to Order:
Made on Demand Products: These bespoke items are handcrafted and typically delivered within 8 to 10 weeks from the date of order. We will keep you updated on the progress of your order throughout the production and delivery stages.
Each item has its own estimated delivery timeframe, which can be found in the product description. When your order is ready, our team will contact you to arrange a convenient delivery date. Throughout the production and shipping process, you will receive regular updates via Email and SMS.
Please note that any delivery timeframe shown represents our delivery aim, not a guaranteed date.
Shipping & Delivery Guidelines
1. Dispatch Time
Orders are shipped within the timeframe stated in each productโs description, following payment confirmation.
2. Shipping Address Accuracy
Please ensure your delivery address is correct at checkout. We cannot be held responsible for delays or failed deliveries caused by incorrect address details.
3. Package Inspection Upon Delivery
We kindly ask that you inspect your package carefully before signing for it.
Product Details & Variations
- All dimensions are measured manually and may vary by 1โ3 cm.
- Colours and details may appear slightly different due to lighting or screen settings. Please refer to the actual item received.
๐ In Case of Damage or Defect
If your item arrives damaged or defective, please contact us before opening a dispute or leaving negative feedback. We are committed to resolving any issues promptly and professionally.
Steps to follow:
1. Send us a message describing the issue.
2. Include clear photos or a short video showing the problem.
Our team will respond within 24 hours to assist you.
4- Shipping Costs
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United Kingdom: A flat shipping fee of ยฃ4.99 applies to all orders below ยฃ100.
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Free Shipping: Orders of ยฃ100 and above qualify for free standard shipping.
Please note that surcharges may apply for deliveries to remote or inaccessible areas.
5. Tracking & Delivery
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A tracking number will be provided for all orders upon dispatch.
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Customers are responsible for ensuring that delivery addresses provided are accurate and complete.
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In some cases, a signature may be required upon delivery.
6. Delays & Liability
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Mooazaa is not liable for delays caused by carriers, customs clearance processes, weather conditions, or other circumstances beyond our reasonable control.
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Title and risk of loss for all products pass to the customer upon our delivery to the carrier. We are not responsible for lost or stolen packages once confirmed as delivered by the carrier.
7- Returns & Delivery โ Summary
- 30โDay Return Window: Returns accepted within 30 days of delivery. Items must be unused, in original packaging, with proof of purchase.
- Return Fees: ยฃ70 flatโrate return shipping. Free return if declined at the moment of delivery.
- 14โDay Change of Mind: Returns without reason within 14 days incur a ยฃ70 fee.
- Damages: Report any damage on the day of delivery for a free replacement or collection. Reports after 48 hours may incur a ยฃ70 fee.
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Your satisfaction means everything to us. If you are pleased with your purchase or our service, we would greatly appreciate a 5โstar review. Your feedback helps us grow and continue delivering exceptional quality.
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Description
Description
Compact yet luxurious, the Ralph Two-Seat Grey Velvet Sofa delivers boutique comfort for smaller living rooms, snug areas, or apartment spaces.
Cloaked in elegant grey velvet, this 2-seater features cushioned seats that provide a plush, supportive feel, while padded key-style arms add classic character.
A black wooden base frames the soft upholstery with subtle contrast, elevating the silhouette without visual weight.
The grey hue blends effortlessly with both warm woods and cool metals, offering a flexible foundation for your decor scheme.
Key features
- 2-seater grey velvet sofa with a refined, tactile finish
- Padded key-style arms add timeless detail and comfortable support.
- Supportive seat cushions ideal for daily lounging
- Contrasting black base for a crisp, modern edge
- Durable 100% polyester for easy, low-maintenance care
Design note: Accentuate the sofa with ivory and charcoal cushions, plus a textured throw, to create depth and a designer layered look.
Shipping, Returns & Product Information
Shipping, Returns & Product Information
๐ Shipping & Delivery
- Each item has its own delivery timeframe โ please check the product description.
- Once your order is ready, we will contact you to schedule a delivery date.
- You will receive regular Email & SMS updates throughout production and shipping.
- Delivery timeframes are estimated aims, not guaranteed dates.
- Please ensure your shipping address is correct to avoid delays.
- Inspect your package carefully before signing for delivery.
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โฉ๏ธ Returns & Exchanges
- 30โDay Return Window from the day of delivery.
- Items must be unused, in original packaging, with proof of purchase.
- ยฃ70 flatโrate return shipping fee applies.
- Free return if you decline the item at the moment of delivery.
- 14โDay Change of Mind returns (no reason needed) also incur a ยฃ70 fee.
- Items must be repacked securely in original or equivalent packaging.
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๐ Damages & Defects
- Report any damage on the day of delivery for a free replacement or collection.
- Reports made after 48 hours may incur a ยฃ70 shipping fee.
- For faster support, send:
1. A message describing the issue
2. Clear photos or a short video
- Our team responds within 24 hours.
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๐ Product Details
- Measurements may vary by 1โ3 cm due to manual production.
- Colours and details may differ slightly due to lighting or screen settings.
- Please refer to the actual item received for final accuracy.
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โญ Customer Satisfaction
Your experience matters to us. If youโre pleased with your purchase, we would truly appreciate a 5โstar review โ it helps us grow and continue delivering exceptional quality.
Full Shipping, Return & Refund Policy is available at the bottom of our website.
Manufacturing
