Brightr® Luna Adjustable Memory Foam pillow for neck & shoulder pains
1 pillow
£79.90 GBP
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Brightr® Luna Adjustable Memory Foam pillow for neck & shoulder pains
£79.90 GBP
Estimated Delivery
Next Business Day Delivery
FREE Delivery over £100
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Shipping policy
MOOAZAA FURNITURE
SHIPPING & DELIVERY POLICY
Last updated: 10 September 2026
At Mooazaa Furniture, we understand that reliable delivery is an important part of your shopping experience. We work closely with our suppliers and delivery partners to ensure that your order is prepared, dispatched and delivered as efficiently as possible.
Delivery times can vary depending on the product, availability, supplier, destination and delivery service used. The estimated delivery timeframe applicable to your order will be communicated on the relevant product page and/or during checkout.
1. DELIVERY TIMES
Each product has its own estimated delivery timeframe.
The delivery timeframe shown on the product page represents our estimated delivery aim and is not a guaranteed delivery date unless expressly stated otherwise.
For furniture and other larger items, delivery may take longer due to production, international transportation, customs procedures, specialist handling and final-mile delivery arrangements.
Where applicable, made-to-order or bespoke products may require additional production time before they are dispatched.
We will make reasonable efforts to keep you informed of significant updates affecting your order.
If your order contains multiple products with different estimated delivery times, your items may be delivered separately.
2. DISPATCH AND PROCESSING
Orders are processed after payment has been successfully confirmed.
The estimated processing or production period for each product is stated on the relevant product page where applicable.
For products that are made to order, production will normally begin after the order has been confirmed.
Once your item has been dispatched, we will provide tracking information where tracking is available for the delivery service being used.
Some large or specialist furniture deliveries may be arranged directly with the customer rather than through a standard parcel tracking system.
3. MADE-TO-ORDER AND BESPOKE PRODUCTS
Certain products may be manufactured or prepared after an order is placed.
Made-to-order products may require a longer production and delivery period than standard-stock items.
Where a product is genuinely bespoke or personalised, the applicable production timeframe and any relevant cancellation or return conditions will be communicated before or at the time of purchase where reasonably possible.
Please refer to our Return & Refund Policy for information regarding returns and statutory cancellation rights.
4. DELIVERY ADDRESS
Customers are responsible for providing a complete and accurate delivery address at checkout.
Please carefully check your:
• House or building number;
• Street name;
• Postcode;
• City or town; and
• Any relevant access or delivery information.
If an incorrect or incomplete address is provided, this may result in delivery delays, additional delivery attempts or additional costs.
We will make reasonable efforts to assist in resolving address-related delivery issues, but any additional costs arising from incorrect information supplied by the customer may be payable by the customer where permitted by law.
5. DELIVERY OF LARGE AND HEAVY FURNITURE
Furniture can be large, heavy or difficult to transport and may require specialist delivery arrangements.
Depending on the product and delivery location, the delivery service may be:
• Doorstep delivery;
• Kerbside delivery;
• Room-of-choice delivery; or
• Another delivery service specifically stated on the product page or agreed with the customer.
Customers should ensure that the property can safely accommodate the delivery and that there is suitable access for the item.
Please consider entrances, hallways, staircases, lifts, doorways and other access restrictions before placing an order for large furniture.
Mooazaa Furniture cannot be responsible for delivery difficulties caused by access restrictions that were not disclosed to us before delivery.
6. DELIVERY APPOINTMENTS
For certain furniture items, the delivery partner may contact you to arrange a suitable delivery date or delivery window.
Customers should provide accurate contact information and respond to delivery communications promptly.
Failure to respond to delivery arrangements may result in delays or additional delivery attempts.
Where an additional delivery charge is incurred because a customer is unavailable at an agreed delivery appointment, the customer may be responsible for that charge where it is reasonable and permitted by law.
7. TRACKING
Where tracking is available, tracking information will normally be provided after the order has been dispatched.
Tracking information may not become active immediately after dispatch, as the carrier may require time to scan and process the shipment.
For certain large furniture deliveries, tracking may be limited or may be provided through direct communication with the delivery partner.
If you believe that your order has been delayed beyond the estimated delivery timeframe, please contact us and provide your order number so that we can investigate the status of your delivery.
8. DELIVERY DELAYS
Although we work closely with our suppliers and delivery partners to meet the estimated delivery timeframe, delays can sometimes occur.
Possible causes include:
• Supplier or production delays;
• Carrier delays;
• International transportation;
• Customs or import procedures;
• Severe weather;
• Industrial action;
• Public holidays;
• Unexpected logistical issues; or
• Other circumstances outside our reasonable control.
If a significant delay occurs, we will make reasonable efforts to provide you with an update and, where appropriate, discuss the available options with you.
Nothing in this policy limits any statutory rights you may have in relation to delayed delivery.
9. DELIVERY INSPECTION
We strongly recommend that customers inspect the external packaging and the item as soon as reasonably possible after delivery.
Where visible damage is present, please take clear photographs of the packaging and the product and contact us as soon as possible.
If possible, photographs should be taken before and during unpacking.
Customers should not refuse a delivery solely because the packaging shows minor external marks unless the product itself appears to be damaged or the delivery partner advises otherwise.
Please note that failing to inspect an item immediately or signing for a delivery does not, by itself, remove or limit your statutory rights.
10. DAMAGED, FAULTY OR INCORRECT DELIVERIES
If your item arrives damaged, faulty, defective, incorrect or significantly different from the product description, please contact us as soon as possible.
For the quickest possible resolution, we strongly recommend reporting visible delivery damage on the day of delivery or within 48 hours and providing clear photographs or video where possible.
This helps us work with our supplier and delivery partner to investigate the issue and arrange an appropriate resolution.
Please note that requesting notification within 48 hours does not remove or limit any statutory rights you may have.
Depending on the circumstances, we may arrange a repair, replacement, collection or refund in accordance with applicable consumer law.
Where Mooazaa Furniture is responsible for the issue, we will not require you to bear reasonable return or collection costs where applicable.
11. DELIVERY COSTS
Delivery charges, where applicable, will be displayed at checkout before you complete your purchase.
Delivery costs may vary depending on the product, destination, size, weight, delivery method and other logistical requirements.
Some products may qualify for promotional or free delivery where this is clearly stated on the product page or at checkout.
Additional charges may apply in certain circumstances, including deliveries to remote or difficult-to-access locations, where such charges are disclosed before purchase where reasonably possible.
12. CUSTOMS, IMPORTS AND INTERNATIONAL DELIVERY
For deliveries outside the United Kingdom, additional customs procedures, import requirements, taxes or duties may apply depending on the destination country.
Where such charges are the responsibility of the customer, they will not normally be included in the product price or standard delivery charge unless expressly stated otherwise.
Customers are responsible for complying with applicable import requirements in their destination country.
13. DELIVERY TO SAFE LOCATIONS
Customers should ensure that someone is available to receive the delivery where the selected delivery service requires attendance or a signature.
We do not recommend requesting that valuable furniture be left in an unsecured location.
If a customer provides specific instructions to leave an item in a particular location, the customer should understand that this may affect our ability to investigate certain delivery claims, subject always to applicable consumer rights and the circumstances of the case.
14. DELIVERY TO THE WRONG ADDRESS OR FAILED DELIVERY
If a delivery cannot be completed because an incorrect address was provided, access was unavailable, or the customer was unavailable for an agreed delivery appointment, the delivery partner may arrange a further delivery attempt.
Any reasonable additional delivery costs caused by circumstances within the customer's responsibility may be charged where permitted by law.
If the delivery cannot be completed for reasons attributable to Mooazaa Furniture or our delivery partner, we will work with the relevant parties to arrange an appropriate solution.
15. DELIVERY RESPONSIBILITY
Mooazaa Furniture remains responsible for ensuring that orders are delivered in accordance with applicable consumer law.
We will work with our suppliers and delivery partners to investigate delivery issues and resolve them as promptly as reasonably possible.
Nothing in this policy excludes or limits any statutory rights or remedies available to you under applicable law.
16. CONTACT US
If you have any questions regarding your delivery or order, please contact our Sales Team:
Mooazaa Furniture
Email: A.alhetari@mooazaa.co.uk
Email: Sales@mooazaa.co.uk
WhatsApp: +44 7915 488658
Please include your order number when contacting us so that we can assist you as quickly as possible.
Thank you for choosing Mooazaa Furniture.
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Description
Description
Welcome to the pinnacle of sleep innovation with the Brightr® Sleep Luna Adjustable Memory Foam Pillow. Crafted to provide unparalleled comfort and support, this pillow is designed with a singular focus – relieving neck and shoulder pains by correcting your sleeping posture. Whether you're a dedicated side sleeper or prefer the comfort of back and front sleeping, the adjustable two-layer core of the Brightr Sleep Luna caters to your individual needs, ensuring a transformative sleep experience.
1. Adjustable 2-Layer Core:
The Brightr Sleep Luna Pillow features an innovative two-layer core, allowing you to customize the height and firmness of your pillow. This adjustability is a game-changer, as it accommodates the specific preferences and needs of both side sleepers and those who favor back or front sleeping positions. Tailor your pillow to perfection, finding the ideal support for a restful night's sleep.
2. Memory Foam Comfort:
Immerse yourself in the plush comfort of the memory foam that cradles your head and neck. The memory foam core contours to your unique shape, providing a personalized and supportive sleep surface. This not only enhances your comfort but also actively contributes to the alignment of your spine, helping alleviate neck and shoulder pains.
3. Targeted Pain Relief:
Designed with precision, the Brightr Sleep Luna Pillow targets common areas of discomfort, particularly in the neck and shoulder regions. By correcting your sleeping posture, this pillow aids in reducing pressure points and promoting a more natural alignment, resulting in a significant reduction of pain and discomfort upon waking.
4. Ideal for Side Sleepers:
Tailored to the needs of side sleepers, the Brightr Sleep Luna Pillow is engineered to provide optimal support for the head and neck in this sleeping position. The adjustable core ensures that the pillow complements the unique requirements of side sleeping, offering a supportive yet comfortable surface.
5. Versatility for Back and Front Sleepers:
Beyond its excellence for side sleepers, the versatility of the adjustable two-layer core extends to back and front sleepers. Personalize the height and firmness to suit your preferred sleeping position, allowing you to enjoy the benefits of a pillow that caters to your unique needs.
6. Quality Materials for Lasting Comfort:
Crafted with quality in mind, the Brightr Sleep Luna Pillow features materials that guarantee lasting comfort and support. The durable construction ensures that your investment in quality sleep pays off night after night.
Transform your sleep routine with the Brightr Sleep Luna Adjustable Memory Foam Pillow. Experience the perfect balance of personalized comfort and targeted support, alleviating neck and shoulder pains while promoting optimal spinal alignment. Embrace the future of sleep innovation – choose Brightr for a transformative sleep experience like never before.
Shipping & Returns
Shipping & Returns
🚚 Shipping & Delivery
- Each item has its own delivery timeframe — please check the product description.
- Once your order is ready, we will contact you to schedule a delivery date.
- You will receive regular Email & SMS updates throughout production and shipping.
- Delivery timeframes are estimated aims, not guaranteed dates.
- Please ensure your shipping address is correct to avoid delays.
- Inspect your package carefully before signing for delivery.
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↩️ Returns & Exchanges
- 30‑Day Return Window from the day of delivery.
- Items must be unused, in original packaging, with proof of purchase.
- £70 flat‑rate return shipping fee applies.
- Free return if you decline the item at the moment of delivery.
- 14‑Day Change of Mind returns (no reason needed) also incur a £70 fee.
- Items must be repacked securely in original or equivalent packaging.
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🛠 Damages & Defects
- Report any damage on the day of delivery for a free replacement or collection.
- Reports made after 48 hours may incur a £70 shipping fee.
- For faster support, send:
1. A message describing the issue
2. Clear photos or a short video
- Our team responds within 24 hours.
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📐 Product Details
- Measurements may vary by 1–3 cm due to manual production.
- Colours and details may differ slightly due to lighting or screen settings.
- Please refer to the actual item received for final accuracy.
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⭐ Customer Satisfaction
Your experience matters to us. If you’re pleased with your purchase, we would truly appreciate a 5‑star review — it helps us grow and continue delivering exceptional quality.
Full Shipping, Return & Refund Policy is available at the bottom of our website.
Manufacturing
Manufacturing
Our products are manufactured both locally and globally.
We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
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