01 — Shipping & Delivery
Each product has its own estimated delivery timeframe — please refer to the product page for the most accurate information.
Delivery timeframes are carefully estimated and are not guaranteed unless a specific delivery date has been expressly confirmed.
Once your order is ready for dispatch or delivery, you may receive updates and tracking information where available.
Delivery arrangements may vary by product and may include doorstep, kerbside, room-of-choice or another stated service.
Please ensure your delivery address is accurate and that suitable access is available for delivery.
Made-to-order, bespoke and larger furniture pieces may require additional time.
Delays can occasionally occur due to suppliers, carriers, weather or other circumstances beyond our reasonable control.
02 — Returns & Refunds
Eligible items may be returned within 30 days of delivery.
For eligible change-of-mind returns, the customer is responsible for the reasonable direct cost of return.
There is no universal flat-rate return fee and no restocking fee.
Items should be returned in their original condition and must not have been handled beyond what is reasonably necessary to inspect them.
Please submit a return request through your MOOAZAA customer account and wait for return instructions before sending an item back.
Eligible UK customers may also have statutory cancellation rights, including a 14-day cancellation period for certain online purchases.
Genuinely bespoke or personalised products may be excluded from cancellation or return rights where legally permitted.
Exchanges are not generally processed directly through the self-service returns process; where applicable, customers may return the eligible item and place a new order.
03 - Damages, Faults & Incorrect Items
If your item arrives damaged, faulty, incorrect or significantly different from the product description, please contact us as soon as possible.
Where practical, visible delivery damage should ideally be reported on the day of delivery or within 48 hours.
Please provide a clear description of the issue together with photographs or a short video where helpful.
Our team will review the situation and determine the appropriate resolution.
Your statutory consumer rights are always preserved where applicable.
04 — Product Details
Measurements may vary slightly, typically by around 1–3 cm, particularly where products involve manual production.
Colours, textures and details may appear slightly different depending on lighting, photography and individual screen settings.
Product-specific specifications and measurements should always be checked before ordering.
05 — Your MOOAZAA Experience
Your experience matters to us.
We carefully curate our collection with a focus on quality, style and timeless design, and we’re always here to assist you throughout your journey with MOOAZAA.
If you are delighted with your purchase and service, we would truly appreciate your feedback and support through a review.
For complete details, please refer to our full Shipping & Delivery and Return & Refund Policies available on our website.
