Rest Luxury Velvet Sofa, White & Brown
Shipping & Delivery Information
At MOOAZAA, we work diligently to prepare and dispatch your order as quickly as possible. Once your item has shipped, you will receive an email with full tracking details. Delivery times vary depending on your location and the specific product ordered.
Standard shipping:
takes between 7-15 days, and delivery times vary depending on the product type and country of origin. If you do not receive your products within this timeframe, please contact us (Mooazaa) via email at Sales@mooazaa.co.uk, providing your order number.
Made to Order:
Made on Demand Products: These bespoke items are handcrafted and typically delivered within 8 to 10 weeks from the date of order. We will keep you updated on the progress of your order throughout the production and delivery stages.
Each item has its own estimated delivery timeframe, which can be found in the product description. When your order is ready, our team will contact you to arrange a convenient delivery date. Throughout the production and shipping process, you will receive regular updates via Email and SMS.
Please note that any delivery timeframe shown represents our delivery aim, not a guaranteed date.
Shipping & Delivery Guidelines
1. Dispatch Time
Orders are shipped within the timeframe stated in each product’s description, following payment confirmation.
2. Shipping Address Accuracy
Please ensure your delivery address is correct at checkout. We cannot be held responsible for delays or failed deliveries caused by incorrect address details.
3. Package Inspection Upon Delivery
We kindly ask that you inspect your package carefully before signing for it.
Product Details & Variations
- All dimensions are measured manually and may vary by 1–3 cm.
- Colours and details may appear slightly different due to lighting or screen settings. Please refer to the actual item received.
🛠 In Case of Damage or Defect
If your item arrives damaged or defective, please contact us before opening a dispute or leaving negative feedback. We are committed to resolving any issues promptly and professionally.
Steps to follow:
1. Send us a message describing the issue.
2. Include clear photos or a short video showing the problem.
Our team will respond within 24 hours to assist you.
4- Shipping Costs
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United Kingdom: A flat shipping fee of £4.99 applies to all orders below £100.
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Free Shipping: Orders of £100 and above qualify for free standard shipping.
Please note that surcharges may apply for deliveries to remote or inaccessible areas.
5. Tracking & Delivery
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A tracking number will be provided for all orders upon dispatch.
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Customers are responsible for ensuring that delivery addresses provided are accurate and complete.
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In some cases, a signature may be required upon delivery.
6. Delays & Liability
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Mooazaa is not liable for delays caused by carriers, customs clearance processes, weather conditions, or other circumstances beyond our reasonable control.
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Title and risk of loss for all products pass to the customer upon our delivery to the carrier. We are not responsible for lost or stolen packages once confirmed as delivered by the carrier.
7- Returns & Delivery – Summary
- 30‑Day Return Window: Returns accepted within 30 days of delivery. Items must be unused, in original packaging, with proof of purchase.
- Return Fees: £70 flat‑rate return shipping. Free return if declined at the moment of delivery.
- 14‑Day Change of Mind: Returns without reason within 14 days incur a £70 fee.
- Damages: Report any damage on the day of delivery for a free replacement or collection. Reports after 48 hours may incur a £70 fee.
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Your satisfaction means everything to us. If you are pleased with your purchase or our service, we would greatly appreciate a 5‑star review. Your feedback helps us grow and continue delivering exceptional quality.
Description
The Rest Velvet Sofa epitomizes contemporary luxury, crafted from premium lambskin and velvet upholstery that delivers both visual sophistication and tactile comfort. Available in refined white and warm brown finishes, this high-quality piece seamlessly integrates into curated interiors whilst maintaining exceptional durability. The sofa accommodates multiple upholstery options—including corduroy, tech fabric, and cat-scratch-resistant leather—allowing customization to suit your lifestyle and aesthetic preferences. Each piece is engineered for longevity, with meticulous attention to seaming and structural integrity. Whether anchoring a minimalist living space or complementing traditional décor, the Rest Sofa combines timeless design with practical performance, making it an investment in both comfort and enduring style.














"DISCLAIMER
Customization instructions:
* Because high-quality furniture pursues fine workmanship, each order is made on the spot. Due to the uniqueness of customized products, (not quality issues) no returns or exchanges are supported at the moment, please understand.
Shipping instructions:
* Furniture has a certain production cycle and different types of products will have great differences. Please consult the designer about the product delivery cycle. If there is a shortage of stock, we will contact you in time. Due to the particularity of furniture production, the delivery period will often fluctuate. Please refer to customer service notification to you!
Transportation Logistics:
* Due to the special nature of furniture, it can only be shipped by professional logistics companies. Some areas cannot be delivered. Please consult the costumer service before placing an order to coordinate the transportation route.
* The arrival time varies depending on the distance. It usually takes 20 to 35 days for the goods to arrive after shipment. In addition, since we cannot control the logistics company, the goods may be delayed occasionally due to weather, road conditions and other factors. Please understand the buyers.
Goods receipt:
Our products are shipped after careful inspection. Please inspect the goods in person when picking up the goods. In order to protect your rights, please inspect the goods before signing for them. If you find that the number of items is incorrect or the goods are damaged during transportation, please contact your exclusive customer service by phone in time and we will give you the corresponding solution in time.
* Please check carefully, especially if the outer packaging is worn or scratched, please contact us immediately and we will contact the freight company to discuss a solution to avoid unnecessary losses to you.
After-sales service:
If you encounter any problems during the receipt, installation and use of the goods, please feel free to contact us. We can provide professional guidance at any time. If you find any quality problems (not caused by human factors/no use) after receiving the goods and need to return them, we will unconditionally accept returns and exchanges after confirmation and will be responsible for the relevant expenses
Shipping, Returns & Product Information
🚚 Shipping & Delivery
- Each item has its own delivery timeframe — please check the product description.
- Once your order is ready, we will contact you to schedule a delivery date.
- You will receive regular Email & SMS updates throughout production and shipping.
- Delivery timeframes are estimated aims, not guaranteed dates.
- Please ensure your shipping address is correct to avoid delays.
- Inspect your package carefully before signing for delivery.
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↩️ Returns & Exchanges
- 30‑Day Return Window from the day of delivery.
- Items must be unused, in original packaging, with proof of purchase.
- £70 flat‑rate return shipping fee applies.
- Free return if you decline the item at the moment of delivery.
- 14‑Day Change of Mind returns (no reason needed) also incur a £70 fee.
- Items must be repacked securely in original or equivalent packaging.
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🛠 Damages & Defects
- Report any damage on the day of delivery for a free replacement or collection.
- Reports made after 48 hours may incur a £70 shipping fee.
- For faster support, send:
1. A message describing the issue
2. Clear photos or a short video
- Our team responds within 24 hours.
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📐 Product Details
- Measurements may vary by 1–3 cm due to manual production.
- Colours and details may differ slightly due to lighting or screen settings.
- Please refer to the actual item received for final accuracy.
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⭐ Customer Satisfaction
Your experience matters to us. If you’re pleased with your purchase, we would truly appreciate a 5‑star review — it helps us grow and continue delivering exceptional quality.
Full Shipping, Return & Refund Policy is available at the bottom of our website.